eEDI, LLC will not sell, rent, or distribute your name, email address or other identifiable information to any third party. We value your privacy.
Customer demographics and data
Your data may be used to provide information back to you, for your own use. We offer data analysis services, bringing you new information to help you enhance the management of your business. We may use it to offer you services designed to improve your efficiency or your cash flow. We will not sell or otherwise provide your data to other companies.
All patient information, such as claims, explanation of benefits, eligibility, and other reports are strictly confidential. Access to them is restricted to the patient’s own provider office and to the insurer. It is eEDI, LLC policy not to share nonpublic personal information that could be used to identify or contact you nor your end-users Protected Health Information (PHI) with nonaffiliated third parties. We restrict access to your Identifying Personal Information to those employees and contractors who have a need to know this information to provide you with products and services and who are under an obligation to keep such information confidential. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your Identifying Personal Information.
Disclosing of Protected Health Information
eEDI, LLC, if necessary, may disclose your Identifying Personal Information when a disclosure is required by federal, state or local law, judicial or administrative proceedings, or law enforcement.
In any other situation not described above, eEDI, LLC will ask for written authorization before using or disclosing any trading partner, business associate and other covered entities PHI. This authorization can later be revoked in writing to stop any future uses and disclosures, to the extent that eEDI, LLC has not taken any action relying on the authorization.
In order to protect the security of data, both yours and that of your patients, we do require that you use a 128-bit encryption capable browser. If sending data to the eEDI FTP server, we require that 2048 bit encryption be used.
Rights regarding PHI
- The right to request limits on uses and disclosures of PHI. You have the right to ask that eEDI, LLC limit how we use and disclose your PHI. We will consider each request but are not required to agree to any restrictions. If we accept your request, we will put any limits in writing and abide by them except in emergency situations. You may not limit the uses and disclosures that we are legally required or allowed to make.
- The right to choose how we send PHI to you. You have the right to ask that we send information to an alternate address or by alternate means. eEDI, LLC will accommodate all reasonable requests, subject to the restrictions and capabilities of our information processing systems.
- The right to see and get copies of your PHI. You have the right to look at or get copies of your PHI that we have. You must make the request in writing. eEDI, LLC will respond to you within 30 days of receipt of your written request. In certain situations, we may deny your request. If we do, we will tell you, in writing, our reasons for the denial and explain your right to have the denial reviewed. We may charge you a fee to cover the cost of providing copies of this requested Protected Health Information.
- The right to get a list of the disclosures. You have the right to get a list of instances in which we have disclosed your PHI. These do not include disclosures made for purposes of treatment, payment or health care operations.
- The right to amend. You have the right to amend your Protected Health Information included in the designated record set.
- The right to get this statement by e-mail. You have the right to get a copy of this statement by e-mail. Even if you have agreed to receive notice via e-mail, you also have the right to request a paper copy of this notice.
You may file a complaint with eEDI, LLC if you feel that your privacy rights have been violated. All complaints must be submitted in writing. To file a complaint, contact eEDI, LLC. You may also complain to the Secretary of the Department of Health and Human Services who is responsible for overseeing compliance with federal privacy law.